Terms & Conditions
https://impressglobalservices.com/terms-conditions/
Last Updated: May 5, 2026
1. Agreement to Use Services
These Terms and Conditions (“Terms”) form a binding agreement between you and Impress Global Services (“Impress,” “we,” “us,” or “our”) when you request, book, or use any transportation services provided directly or through affiliated providers.
By placing a booking or using our Services, you confirm that you understand and agree to these Terms. If you do not agree, you should not proceed with a reservation.
2. Nature of Our Services
Impress provides luxury ground transportation, including limousine, chauffeur-driven, airport transfer, hourly, and event-based services. Services may be delivered directly by Impress or through vetted third-party affiliate operators.
We act as a coordination and service provider responsible for arranging transportation, managing bookings, and ensuring service delivery through our network.
Availability of specific vehicles or service types is not guaranteed until confirmed.
3. Booking Responsibility
When you submit a reservation, you are responsible for ensuring all details are accurate. This includes pickup and drop-off locations, time and date, flight details, passenger count, and any special requirements.
We rely entirely on the information provided at the time of booking. Any errors or missing details may result in delays, additional charges, or inability to complete the service, for which Impress cannot be held responsible.
We reserve the right to decline or modify any booking request where operational constraints or safety considerations apply.
4. Pricing and Payment Terms
All pricing is based on the information provided at the time of booking and may be subject to adjustment if trip details change.
By confirming a booking, you authorize Impress to charge the applicable fare along with any additional charges that may apply, including but not limited to waiting time, tolls, parking, route changes, cleaning fees, and damage fees where applicable.
Payments are processed securely through approved payment processors. We do not store sensitive card verification data after authorization.
Invoices may be issued electronically for recordkeeping and accounting purposes.
5. Cancellations, Changes, and No-Shows
Cancellations must be made within the applicable notice period provided at the time of booking. Late cancellations may incur partial or full charges depending on vehicle type and timing.
A “no-show” occurs when a passenger fails to appear at the agreed pickup location within the allotted grace period or cannot be reached using the provided contact information.
Changes to bookings are subject to availability and may result in fare adjustments.
6. Waiting Time and Operational Delays
A standard grace period may apply depending on the type of service (e.g., airport arrivals or scheduled pickups). After this period, additional waiting time may be charged.
Delays caused by external factors such as traffic, weather, airport operations, road closures, or force majeure events are outside our control. While we make reasonable efforts to adjust, Impress is not liable for resulting delays.
7. Third-Party and Affiliate Operations
Some services may be carried out by independent affiliate transportation providers acting on our behalf.
These providers are responsible for their own operational execution while working under booking arrangements coordinated by Impress. We carefully select partners, but they remain independent contractors.
We are not liable for independent decisions or conduct of affiliate drivers outside the scope of agreed service coordination.
8. Passenger Conduct and Safety
Passengers must behave in a lawful and respectful manner throughout the duration of service.
We reserve the right to immediately terminate a trip without refund if a passenger engages in unsafe, abusive, illegal, or disruptive behavior, or if the chauffeur reasonably determines that continuation of service may pose a risk.
Passengers are financially responsible for any damage caused to vehicles beyond normal wear and tear, including excessive cleaning requirements.
9. Vehicle Use Restrictions
Smoking is strictly prohibited in all vehicles.
Alcohol consumption may be restricted depending on jurisdiction, vehicle type, and provider policies. Illegal substances are strictly prohibited under all circumstances.
Any violation of these rules may result in immediate service termination.
10. Liability Limitations
To the fullest extent permitted by law, Impress Global Services is not liable for indirect or consequential losses, including missed flights, appointments, or business disruptions.
Our responsibility is limited to the provision of transportation services as booked. We do not guarantee arrival times and are not responsible for delays caused by external conditions or third parties.
In all cases, liability is limited to the total amount paid for the specific booking giving rise to the claim.
11. Personal Belongings
Passengers are responsible for their personal items at all times. Impress is not liable for lost, damaged, or unattended belongings left in vehicles.
If items are recovered, we will make reasonable efforts to return them. Additional handling or delivery costs may apply.
12. System Use and Restrictions
You agree not to misuse our website, booking systems, or communication tools. This includes unauthorized access attempts, data scraping, interference with system functionality, or fraudulent activity.
We may restrict access to users who violate these Terms or engage in suspicious activity.
13. Privacy and Data Use
Your use of our Services is also governed by our Privacy Policy, which explains how we collect and process personal data.
By using our Services, you acknowledge that data processing is necessary for booking fulfillment, service coordination, compliance obligations, and operational communication.
14. SMS and Communication Terms
By providing your phone number and opting in, you agree to receive SMS and electronic communications related to bookings, service updates, reminders, and customer support.
Message frequency may vary. Standard carrier rates may apply.
You may opt out at any time by replying STOP.
SMS consent is not shared with third parties or affiliates for marketing purposes.
15. Intellectual Property Rights
All branding, website content, systems, logos, and materials associated with Impress Global Services remain our intellectual property and may not be copied, reused, or distributed without permission.
16. Service Availability and Changes
We may modify, suspend, or discontinue services or features at any time without prior notice. While we strive for continuous availability, uninterrupted service is not guaranteed.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, United States.
Any disputes arising from these Terms shall be subject to the jurisdiction of courts located in Georgia.
18. Updates to These Terms
We may revise these Terms from time to time. The latest version will always be posted on our website. Continued use of our Services constitutes acceptance of any updates.
19. Contact Information
Impress Global Services
Email: info@impressglobalservices.com
Phone: 855-480-5466
Address: 100 Hartsfield Center Parkway Suite 500, Atlanta, GA 30354
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